Professional Interests

I am deeply passionate about customer support innovation, leadership development, and leveraging technology to create seamless user experiences. I enjoy designing efficient support systems, fostering team growth, and driving operational excellence through AI and automation. Exploring how predictive analytics and machine learning can transform support workflows and enhance customer satisfaction is particularly exciting to me.

I thrive on challenges that require strategic thinking and collaborative problem-solving, whether it’s scaling global teams or managing complex escalation scenarios. My experience across diverse industries continues to fuel my curiosity about how organizations can evolve to meet ever-changing customer needs.

Personal Interests

Outside of work, I find joy in activities that keep me balanced and inspired. I’m an enthusiastic golfer, enjoying the mix of skill and strategy the sport requires. Gardening offers a peaceful connection to nature, while flying model nitro airplanes combines technical precision with the thrill of aviation.

I also cherish spending time with friends and family, especially going to movies together and sharing memorable experiences. Sometimes, I simply recharge by watching a good movie, series, or documentary — finding inspiration or relaxation in great storytelling.