In other people’s words

I am pleased to recommend Sohail, who served as a Customer Support Leader at XOPS. Throughout his tenure, Sohail demonstrated exceptional professionalism, a strong work ethic, and diligence in leading our support team. He consistently went above and beyond to ensure that our customers received top-notch service and ensured the support team were diligent in their efforts to deliver effective service. Sohail is a dedicated and capable leader who would be a valuable asset to any organization.

I am privileged to collaborate with Sohail, our Director of Customer Support Operations. His exceptional leadership and strategic vision have transformed our support team into a well-organized, efficient, and highly effective unit. Sohail expertly orchestrates our support team, implementing new processes and establishing robust standards that have significantly enhanced our operational efficiency and effectiveness.…

Sohail is phenomenal, I enjoyed very much getting to work in the same organization. Having worked closely with him, I've seen firsthand his remarkable ability to lead teams and tackle challenges with a thoughtful approach. Sohail possesses a genuine empathy for customer needs and consistently crafts strategies that not only meet but exceed expectations. His knack for fostering a positive team dynamic and achieving outstanding results sets him apart.

With immense enthusiasm, I endorse and recommend Sohail, with whom I've had the privilege of working directly under his exceptional leadership. In my career spanning over a decade, the experience of being guided by Sohail undoubtedly stands out as a pinnacle of my professional journey. His leadership qualities extend far beyond mere management; they serve as a catalyst for team success and individual growth, inspiring everyone fortunate enough to be part of his team.…

It was truly a privilege to collaborate closely with Sohail during our tenure at Motive. I was consistently struck by his unwavering commitment to meticulousness and his remarkable ability to proficiently oversee a diverse array of tasks. This attribute stood out prominently, especially given the substantial breadth of responsibilities he shouldered within the organization.…

Sohail has been a strong business partner during our time together at Motive. His team responded to Customer Success escalations in a timely manner. They communicated constantly ensuring an issue was troubleshooted completely to resolution. Sohail's leadership ushered in a culture of accountability and reliability when it came to Support escalations. I strongly recommend his guidance for any organization seeking to transform their Support group. He left a tremendous impact on Support's role to the customer experience at Motive.

I worked closely with Sohail over the past 2+ years to improve processes between product and support, as well as improve the overall support experience for our customers. He was always supportive of product needs and was a great partner for everyone on the product team. He also created an improved organizational structure for support which improved the company's ability to resolve escalated customers problems and reduced our overall response time. Sohail was great to work with and someone who cared deeply about our customers.

Sohail Sarwar is an exceptional and innovative problem solver who proved to be an invaluable asset during his time at Motive. With a pragmatic and down-to-earth approach to customer service, Sohail consistently surpassed expectations. His dedication and commitment to our clients' best interests were evident in every interaction.…

Sohail is a fantastic business partner! He is always willing to jump into a big problem to help find a solution. During our time working together he stood up an escalation team that transformed the way we worked with our clients. His team was capable of quickly responding to complex technical problems and finding the right solution to satisfy the client's concerns. I recommend Sohail for any technical support/escalation leadership roles.

I worked with Sohail for a little over 2 years and during his time as a director, he consistently demonstrated exceptional leadership skills, strategic vision, and a profound dedication to achieving organizational goals. His ability to motivate and inspire his team was truly remarkable, resulting in increased productivity and a positive work environment.…

Sohail is a strong leader whom I would highly recommend for any organization. He is keen to focus on what is important to drive the business forward. He values innovation to find new ways to accomplish difficult tasks. Sohail follows a data-driven approach to managing the organization while allowing for flexibility in areas where data doesn't tell the full story. Sohail is a very humble leader also. He once told me that he shares his vulnerabilities with the teams he leads to help them understand that regardless of their role, it is ok to ask for help.…

I highly recommend Sohail as a talented and boundary-pushing professional. His strong belief in analytics-driven strategies and his commitment to meeting targets are commendable. Sohail's humble yet assertive approach fosters effective collaboration, while his ability to find innovative solutions and handle complex issues makes him an invaluable asset, particularly in technical support and escalation management. Sohail is an ace player who consistently exceeds expectations, and I thoroughly enjoyed working with him.

I had the pleasure of working closely with Sohail Sarwar at Motive, where he served as the Director of Technical Support and Escalations while I held the role of Manager, Escalation Management. I am delighted to provide a strong recommendation for Sohail, as he has consistently demonstrated exceptional leadership and technical expertise throughout our time together.…

I have had the absolute pleasure and honor of working with Sohail directly. He was an outstanding leader and continuously pushed me to achieve more. He supported me in my decisions and my ideas for running business smoothly. He was a constant guidance and mentor throughout. If it weren't for him, I would have never learnt the enormous skillset that I have today. Sohail is an extremely visionary human, his ideas are strong and innovative and above all, he is the true North Star as a leader.…

I am delighted to have had the opportunity to work closely with Sohail and witness his exceptional skills, unwavering dedication, and ability to inspire those around him. Throughout our time together, Sohail has consistently displayed a remarkable commitment to professional development and continuous improvement, setting a high standard for the entire team.…

I highly endorse Sohail as a skilled and accomplished Director of Technical Support. During my tenure at Motive, I had the privilege of working under his exceptional leadership. Sohail's expertise in technical support, coupled with his outstanding managerial skills, made a significant impact on both the team and the organization as a whole.…

Sohail is a business leader and a mentor. What sets him apart from others is his drive to empower his teams while getting the job done. He understands the needs of the business and knows how to build a team to fulfill those business needs. Sohail was instrumental in establishing the technical support department at Motive. He helped transition the company from a startup mindset to a full blown corporate enterprise with his idea of developing SME pods within tech support.…

Sohail is a very skilled and knowledgeable Support leader. Throughout his tenure at Motive, Sohail's expertise and guidance have been instrumental in transforming our backline technical support team. Under his leadership, the team has grown exponentially, expanding to nearly 100 technical support engineers and managers.…

Sohail and I worked together in the Customer Support Organization at Okta. I will miss working with Sohail on technical challenges as well as process challenges. Over two years, Sohail and I had to build partnerships between Tier2 TSEs and Dev Support TSEs and work as “One Team” to solve the customer issues. That was challenging initially, but Sohail was instrumental in conflict resolution and peacemaking between the different groups.…

I worked with Sohail throughout his time at Okta as he managed the Support Delivery teams. He was creative, collaborative and inspired a fun culture. He built out our San Jose Office and teams which was no small order. He was responsible for launching new product verticals successfully to our global support organization. I would highly recommend him as a leader he is personable, hard working and willing to take on multiple large scale products while still producing team performance.

I thoroughly enjoyed my time working with Sohail, and came to know him as a truly valuable asset within our support leadership. In all of my interactions with him, he was honest, dependable, and incredibly collaborative. Beyond that, he was impressive on both a technical and customer engagement level.…

I worked with Sohail for a year bringing a new product to market. Sohail did an impressive work getting the team ready to support our product at a global scale and helping large customers, all while keeping a great CSAT.

It was my honor to work with Sohail at Okta. While I was part of Global Mobility, Sohail's collaborative managerial style was particularly helpful in order to facilitate immigration and/or relocation processes for any of his direct reports who needed it. He demonstrated care and support for his team, enabling everyone to thrive at work. Sohail is very involved, responsive and results oriented.

I worked with Sohail for 2 different jobs (Okta and Riverbed) and it has been a wonderful experience working with him for the last several years. Not only does he have a strong technical background, but working with him as my manager showed me the leadership skills he has are absolutely “mind-blowing”. The challenges I have seen him take on are unprecedented and has brought success to both himself and the team.…

I rarely come across real talents who stand out like Sohail. I had the pleasure of working with him at Okta, collaborating on several projects. Sohail's ability to handle multiple projects while managing his support delivery team was unlike any I've seen before and had a dramatic impact in the productivity level of our company. As a business partner or a leader, Sohail earns my highest respect and recommendation.

It's been a pleasure working with Mr. Sarwar. Whenever I need any help or have Customer Support questions he and his team are always on and able to assist. He is a great conversation starter and demonstrates strong ethics. Any company would be lucky to have him be part of their culture.

I've had the privilege of working with Sohail for the last ~3 years at Okta. He is a true champion when it comes to working with external customers & internal business partners. Sohail partnered closely with the recruiting team to scale his team of Technical Support Engineers during a period of hyper-growth with resiliency and passion. He is highly organized, and always takes initiative to get things done. Any company would be lucky to have him on board!

Working with Sohail is an honor. He is both technical and managerial. Sohail provides guidance to promote growth and excellence amongst his engineers.

Sohail is one of the most dedicated, passionate, knowledgeable and highly motivated hiring managers I have ever worked with. Throughout my time working with him at Okta, I have learned so much from his vast understanding of customer support. Once new hires join his team, Sohail is very hands on with training and mentoring his employees to set them up for success in their new roles.…

Sohail Sarwar stands among the best managers I've had the pleasure to work for. He has the incredible ability to generate results with the right blend of coaching, leadership and even humor. He maintains an excellent balance of direction and delegation that allowed our team to flourish within the organization. He has an uncanny ability to make the whole department around him better as a whole. I would definitely work for him again, given the opportunity.

I'm lucky to have worked with Sohail, a manager who's not only interested in the company's bottom line, but also in his employees' professional growth. Few people have the opportunity to report to a manager who they can consider a mentor, coach, and friend — that is exactly what I've been lucky to have with Sohail.…

Sohail is a super professional in the field of enterprise customer support. Understands the customer mindset, understands the urgency of the customer, understands how to work accross many internal parties to achieve the desired outcome for our customers. Persistance, respect, manners, professionalism, and “get it done” mentality are why i love working with Sohail!

Sohail and I managed global customer escalations for the US region for all of the Pivotal products. Sohail is passionate and a dedicated professional focused on supporting the customer at any time of the day/night. He was always willing to host a call internally and with customers at any time, to ensure cross-functional teams were in alignment. He is a jovial, fun loving person with a good attitude to get things done under pressure.

Sohail was the escalation leader for our account while I was in GE (for 2 years). During that period Pivotal and our platform team had to work closely for expansion of capacity and push through many new releases. Sohail was very customer focused and always very responsive every time I had to reach out to him, no matter what the needs were! His presence in Sev1 calls were always very reassuring. We were always aware that he would pull strings behind the scene for us to get added attention from the product team.

I've known Sohail for 5.5 years. We both started out as Escalation Engineers and progressed into TAC management, he is my counterpart based in Americas while I'm based in APAC region. Sohail is a very hands on technical person with great communication skills. He was always reachable whenever I needed to ring him, even very late into his evening during Asia working hours and weekends/holidays, ready to lend a hand with a hot customer account.…

Working with Sohail is indeed a pleasure. He is a self-starter, who recruits and retains highly technical engineers with ease. Sohail does whatever is necessary to get the job done, while thinking strategically to best position his team for the future. His customer interaction skills are excellent, quickly addressing customer concerns and providing reassurance. Overall, Sohail is an outstanding TAC Manager.

I had the privilege of working for Sohail while he was a TAC Manager Riverbed. He is an extremely talented individual who demonstrates strong technical leadership, mentoring characteristics, and is someone who leads by example and is constantly looking for new ways to improve himself and those around him. He has a strong work ethic and is a leader that many would aspire to emulate. Sohail is someone who brings out the best in those around him.

Sohail is my manager at Riverbed. I can honestly say he is the best manager I have ever had. He is very metric driven and gave me a lot coaching. He is fair and will let you know when you have not met his standards.

Sohail is a team player and is always willing to go above and beyond the call of duty for his coworkers. He is a great problem solver, and he is a pleasure to work with. Along with his amazing technical skills, Sohail has excellent people and customer service skills.

Sohail is dedicated to the highest quality in customer experience and education. In the time we've worked together at Mazu Networks, my customers have had only the best things to say about working with Sohail. His strategic thinking and efficient tactical implementation of a deployment plan is invaluable. I would look forward to working with Sohail again.

Sohail is a very intelligent and hard working person. He has very strong skills in the areas of LAN and WAN networking. He has a deep understanding of both MS Windows and Linux environments. I enjoyed working with him and would highly recommend him as a valuable member of an engineering team.

Sohail is the consummate professional. He brings knowledge and enthusiasm to everything he does. Sohail's strong technical skills are complemented by his superior people skills. He brings projects in on time and within budget. I would happily recommend Sohail to anyone in search of a technical pro.

Sohail is a great networking engineer whose commitment to projects is outstanding and the level of his capabilities is high. Sohail was a Network Security Engineer/Security Analyst for us at BCBSMA and his knowledge of Network Security is outstanding. Beyond Security, Sohail also maintains current knowledge of general Networking protocols, I highly recommend Sohail as a engineering resource.

[Sohail] is a true professional and was able to complete all task with little to no guidance. I would hire Sohail again if we need assistance again.

Sohail is a reliable individual who delivers a sound knowledge of his selected profession. Sohail performs the research required to remain up to date with technology changes, learns quickly and requires very little supervision to get the job done. Sohail comes to you with my highest recommendation.

Sohail and I worked together for 2 Years at Source Technology, and then at 1 year at BearHill Security. Sohail is a customer focused, talented security engineer who is very technical and can solve almost any network or security related problem or project but also able to communicate with both technical and non technical people.