Sohail Sarwar is known for his articles that cover a variety of topics surrounding enterprise support and how the support organization is beneficial to the overall organization. His work emphasizes practical insights and emerging technologies, catering to both technical professionals and business strategists. Below are a list of his most recent articles which can be found on LinkedIn.
The Blame Game: Why Customer Support Isn’t the Scapegoat for Retention Woes
Bridging the Gaps: Challenges in Customer Support and How to Overcome Them
Why the Pod Model is Revolutioniazing Computer Support: A Personal Journey Beyond the Tiered Approach
The Return to Office: Unlocking Growth for Support Engineers, Managers, and Leaders – My Perspective
How Performance Impacts Salary Increases and Promotions in Customer Support: A Guide for Support Engineers and Managers
Mastering the Customer Journey: Best Practices in a Tiered Customer Support Model
Tackling a Customer Support Escalation: A Comprehensive Guide
Quantitative and Qualitative Measures in Customer Support: Finding the Perfect Balance to Drive Success
Unlocking the Power of 1:1s: How Meaningful Meetings Transform Your Support Team’s Performance and Morale
Mastering the Art of Customer Support: Balancing Backlogs, Queues, and Customer Satisfaction
Mastering Customer Support Performance: Leveraging Metrics, Automation, and Knowledge for Superior Results
Mastering Customer Support Team Management: Strategies for Efficiency, Escalation Handling, and Customer Satisfaction